DON’T ONLY SPEAK, BUT LISTEN
Ask a question and let the freight forwarder explain what these or other difficulties are. In other words, listen to him explain on trucking dispatcher training what the problem is with the loading or the cargo that needs to be moved. Never forget that you are not the only one who has difficulty finding downloads and earning money. The freight forwarder also has problems. He also has downloads that need to be worked out, and a boss or customer who literally stands above his soul. If you take the time to listen to the forwarder, you will surely get the information you need and even find that you have solved your problems.
Always be ready to take the time to listen to what you have to say.
FOCUS ON PRESSURE FROM FORWARDER NOT EXIT
If you’re too fixated on your own need to get loaded and go on a flight, you lose all of your benefits because forwarders see they can’t find a solution to your problem right now. However, if you look at the situation from the other side and agree to some concessions, you will be surprised to find out how much pressure the forwarders themselves are under, who need to load many carriers. Instead of quarrels, you will realize that you yourself are able to find a solution. This will allow joint efforts to move towards the goal much more efficiently.
You are not the only one who is under the pressure of circumstances, do not give the initiative entirely into the hands of forwarders.
SHOW FORWARDERS YOU HAVE A SOLUTION TO THEIR PROBLEMS
If you understand what the problem is for forwarders, you can discuss with them how it can be solved. Let’s say they have cargo, do you have an empty trailer or truck to transport? They have specific transportation requirements, can you meet them? There is nothing wrong with letting forwarders know that you can solve their problems. In the course of the conversation, you demonstrate that you can make their life easier. Very often, forwarders, when talking with carriers and answering questions that are thrown at them one after another, feel uncomfortable because they do not receive any feedback. They might be thinking something like, “Do you have a free truck for me, or are we done with this conversation already?”
Help forwarders solve the problem by taking on some of the burden, tell them how you will do it.
DISCOVER THE MARKET AND YOUR OWN NEEDS
The title speaks for itself and 2082.ru can provide the necessary tools to analyze the current state of the market, market averages and your needs as a business owner and operator. The more information you have, the easier it is to make a deal.
Use the tools at your disposal to enter into negotiations with skill.
TAKE RESPONSIBILITY FOR THE CONVERSATION
There is one minor but important detail: do you call the customer yourself, or do you wait for the customer to call you? Take responsibility for what you need. Everyone knows that you both have the same problems, so voice your wishes instead of backing the forwarder into a corner. Use the pronoun “I” more often than the pronoun “you” in your sentences. For example, instead of asking “Can you give me more?” or “You owe me so much to take the goods,” be responsible and evaluate what the forwarder’s interest is. “I understand that we always have to remember the margin, but I will need so much to take the load.”
Take responsibility and use the pronoun “I” more often to achieve your goal.